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Troubleshooting
Troubleshooting
Diagnose blank screens, app launch failures, network issues, backups, passwords, and checkout errors.
8 guides49 min
Intermediate · 7 minBlank screen or empty workspace
Recover when a workspace opens but does not show the expected platform.
Read guideBeginner · 6 minTidyApp will not openWork through launch blockers on Windows or macOS.
Read guideBeginner · 5 minCamera or microphone is blockedFix workspace permission prompts for calls and media features.
Read guideBeginner · 7 minNetwork issues inside a workspaceSeparate platform outages from local network or session problems.
Read guideBeginner · 6 minCorrupted backup fileWhat to try when a TidyApp backup will not import.
Read guideIntermediate · 5 minWrong App Lock passwordUnderstand recovery limits when a local app lock password is forgotten.
Read guideBeginner · 7 minCheckout issuesFix checkout redirects, payment errors, or missing license emails.
Read guideBeginner · 6 minCollect diagnostics for supportPrepare a useful support request without exposing private chats or passwords.
Read guide