Quick summary
Collect the right details before contacting support about missing alerts.
This guide belongs to Notifications and is written for people who want a practical answer without guessing through settings.
TidyApp is local-first, so most fixes start with the desktop app, your operating system permissions, or the third-party platform loaded inside the workspace.
Before you start
Confirm your current TidyApp version and note whether you are using Windows v2.1.1, macOS v2.1.2, or another local build.
Close unrelated apps only if they are blocking permissions, downloads, or updates. You usually do not need to delete workspaces to troubleshoot.
If the issue involves a platform login, check the same platform in a normal browser so you can tell whether the platform itself is down.
Step-by-step workflow
Start with the simplest check for notification diagnostics checklist: reload the related workspace or reopen TidyApp.
Review the relevant setting in TidyApp, then review the matching operating system setting if permissions, notifications, startup, or security prompts are involved.
Make one change at a time and test again. This makes it much easier to identify the setting that actually fixed the problem.
If Pro features are involved, confirm the license is active before troubleshooting feature behavior.
Common mistakes
Do not remove local app data unless the guide explicitly tells you to. Local sessions and workspace settings are valuable.
Do not share private chats, passwords, OTP codes, or full license keys in public places when asking for help.
Do not assume every platform issue is caused by TidyApp. WhatsApp, Telegram, Instagram, Facebook, and Discord can change login and notification behavior independently.
When to contact support
Contact support when the issue repeats after a restart, affects multiple workspaces, blocks license activation, or prevents the app from opening.
Include your operating system, TidyApp version, the affected platform or feature, the exact error text, and screenshots when they do not expose private information.
For billing or license problems, include the purchase email and approximate purchase date. Do not send a license key in a public channel.